The Vodacom Postpaid summer campaign is valid from 8 November – 7 December 2021. *Customers who sign up or upgrade to any of the selected deals will qualify for specified guaranteed vouchers. Valid on summer advertised deals only.
Accessory spend voucher can be used to purchase an original accessory in-store excluding phones, tablets, laptops, data and airtime .

RED, MyRed, Red+ and Smart+ price plans

  1. The following Terms and Conditions relate to the Vodacom contract price plans. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract airtime agreement, and the Terms and Conditions booklet.
  2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between the customer and Vodacom.
  3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may, from time to time, expand on these Terms and Conditions. You will be bound by all current Terms and Conditions.
  4. The Voice Bundle included on Vodacom contract price plans will be available for use for calls to any local network, within the borders of South Africa, at any time of the day.
  5. Voice, SMS and Data bundles allocated on Smart/Smart+, RED/RED+ and MyRed price plans will have a carry-over of one (1) calendar month post the allocation month. Voice minutes carried over on migration from another Vodacom bundled price plan will be subject to the same carry-over rule. All unused bundles at the time of expiry will be forfeited.
  6. Vodacom reserves the right to charge for VoIP calls on selected price plans and at applicable lodged rates.
  7. If you migrate to or from a Vodacom contract price plan with a limitless/unlimited voice and/or SMS option, there will be no migratory carry-over of any voice bundles/free minutes, and/or SMS bundles to or from this price plan.
  8. If a migration is performed from a price plan with bundled Voice, SMS or Data, as part of the price plan offer, to any other price plan, regardless of whether the new price plan selected incorporates any bundled Voice, SMS or Data offerings, you may forfeit all or a portion of the accumulated bundle/s.
  9. If you migrate to or from a Vodacom price plan with a limitless/unlimited voice and/or SMS offer, you will not carry over any benefits from the limitless/unlimited price plans to the new price plan.
  10. Calls or connections to value-added services are excluded from the inclusive voice bundles and will be charged separately at the general service, VAS and out-of-bundle call rate, respective of your price plan.
  11. The voice bundles allocated on Vodacom contract price plans will be applicable for use in the following scenarios:
    1. Vodacom to Cell C, MTN, Vodacom and Telkom Mobile (any network, any time) within the borders of South Africa, including VoLTE (Voice over LTE) and VoWi-Fi (Voice over Wi-Fi/Wi-Fi Calling) calls made to these mobile networks using compatible devices
    2. Vodacom to Telkom Landline, Neotel Landline, and all VANS numbers (VANS 087 numbers, geographic and non-geographic numbers, Vodacom Business)
  12. The following calls are included with the limitless/unlimited voice offer, with the exception that, if the dialled B party number is within the exclusion list below, it will not form part of the limitless/unlimited voice allocation:
    1. Bridge conference calls
    2. Directory enquiries/through-connect portion
  13. The following categories shall be excluded from all Voice/SMS bundles and shall be charged for at the current prevailing price plan rate, unless otherwise indicated:
    1. International Calls
    2. Premium-rated Calls
    3. Roaming Services
    4. Premium-rated IVR
    5. Premium-rated Dicon
    6. Special Short Codes
    7. Video IVR
    8. International VAS and Premium Services
    9. Travel Talk
    10. Conference Calls
    11. Call Sponsor (sponsored calls are charged at the sponsored party’s prevailing price plan rate)
    12. Vodacom contract price plans with the limitless/unlimited voice benefit will be subject to the following acceptable usage policy:
    13. Customers on RED/Red+ and MyRed (excluding Red Select Top Up+) price plans will qualify for two (2) free Data-sharing SIM cards. This includes the monthly subscription fee/s and the once-off activation fee/s.
    14. The Data-sharing SIM cards will be activated when requested by the account holder.
    15. Standard monthly subscription fee/s and once-off activation fees for a Data-sharing SIM will be charged for the third and fourth SIM/s requested and activated.
    16. Customers migrating to a price plan that does not include the free Data-sharing SIM/s, will be migrated as normal; however, the Data-sharing SIM cards will then be charged for monthly, going forward, at the applicable subscription fee for the Data-sharing SIM/s. Data-sharing SIM cards can be activated or cancelled at any time, without penalty. See Data-sharing SIM card/s Terms and Conditions for more information.
    17. The limitless/unlimited SMS option available on Vodacom contract price plans will include on-net and off-net national SMSs.
    18. The following SMSs categories shall be excluded from the limitless SMS bundle benefit
      1. International
      2. Premium-rated
      3. Content services
      4. VAS services
    19. The limitless/unlimited SMS allocation will be available for the duration of the contract and/or while on any of the specific contract price plans that offer limitless/unlimited SMSs as part of the standard price plan.
    20. Price plans, signed on a 24 or 36-month contractual basis, will have a term of 24 or 36 months starting from the day of activation.
    21. Upgrade or renewal is permissible in month 22 (24-month contract), or month 34 (36-month contract).
    22. At the end of the contractual period, if the customer does not renew or cancel the contract, the contract will continue on a month-to-month basis until either of the aforementioned actions takes place.
    23. A discount that has been applied on the subscription amount will be forfeited after the contractual period and the customer will pay the full subscription amount. This price will be applicable until the contract is terminated or the customer upgrades or migrates to another contract or price plan.
    24. A customer can terminate their contract during the initial period or a renewal period by providing at least 20 (twenty) business days’ notice to Vodacom. Early contract cancellation will incur monetary penalties calculated using the remaining term of the contract and/or device finance costs. A reasonable premature cancellation charge for the purposes of this clause shall mean 75% of the balance of your contract. The balance of your contract is your monthly subscription amount times by the remaining months of your contract. Any amounts outstanding to Vodacom will also be added to the cancellation cost.
    25. Associated bundle allocations (Voice, SMS and Data), as well as the monthly subscription fee, will be pro-rated for that month, respective of the day of activation.
    26. Vodacom reserves the right to amend these Terms and Conditions and, where such change is material, Vodacom shall provide prior written notice of such change or amendment.

The following Terms and Conditions relate to the Vodacom RED Flexi Plans.

  1. These Terms and Conditions must be read in conjunction with the standard Terms and Conditions contained in the Vodacom Contract Airtime agreement and Terms and Conditions Booklet. Where any Terms and Conditions conflict with each other, these RED Flexi Price Plan Terms and Conditions will prevail.
  2. These Terms and Conditions do not replace any other Terms and Conditions, agreements or contracts that exist between you and Vodacom.
  3. Your subscription to the Service constitutes your acceptance of these Terms and Conditions. Vodacom reserves the right to modify the Service(s) where reasonably required and may from time to time expand on these Terms and Conditions and will provide you with reasonable notice thereof. You will be bound by all current Terms and Conditions, so please update yourself with them on a regular basis.
  4. Vodacom reserves the right to charge for VoIP data calls (Voice over Internet Protocol) on selected price plans at applicable rates.
  5. RED Flexi Price Plans receive a monthly airtime allocation, in Rands, equivalent to the subscription amount of the price plan hereinafter referred to as subscription airtime. The monthly subscription amount refers to the monthly amount billed to the customer in advance at the beginning of each calendar month. RED Flexi Price Plans may also recharge their accounts with additional airtime hereinafter referred to as recharge airtime. Subscription airtime and recharge airtime will be kept in separate wallets and will be displayed as such when a customer checks their balance on any of the self-service channels available.
  6. Customers can only transfer airtime from their recharge airtime wallet, and a maximum of 80% of this balance will be allowed to be transferred as airtime to another Prepaid, RED Flexi, or Top Up price plan.
  7. If you migrate from a price plan with airtime or bundle services (Voice, SMS and Data) as part of the standard price plan, to any other price plan, regardless of whether the new price plan selected incorporates any bundled offerings, migration rules will apply and you may forfeit all or a portion of the accumulated airtime or bundled Service/s.
    • Migrations that take place from a RED Flexi Price Plan to Prepaid price plans will forfeit their monthly subscription airtime but carry over their recharge airtime at the time of migration.
    • Migrations that take place from a RED Flexi Price Plan to any other Top Up price plan will forfeit their monthly subscription airtime, but carry over their recharge airtime.
    • Migrations that take place from a RED Flexi Price Plan to an open contract or postpaid price plan will forfeit both their monthly subscription airtime, as well as their recharge airtime at the time of migration.
  8. Monthly subscription airtime allocation on the RED Flexi packages cannot be used for the purchase of premium rated content, WASPS and VAS services.
  9. RED Flexi customers have access to certain VAS offers and services which Vodacom reserves the right to discontinue.
  10. Monthly subscription airtime allocated as part of the RED Flexi Plans will carry over to the following month; recharge airtime does not expire.
  11. Monthly subscription airtime allocated as part of RED Flexi Price Plans can be used for all call types, data transmission (upload and download) as well as sending of SMS and MMS messages and will be charged for at the applicable rates. Monthly subscription airtime can also be used to purchase once-off/30-day bundle/s service/s.
  12. Monthly recurring bundles added as a VAS to RED Flexi Price Plans will be added to the monthly bill and not deducted from subscription or recharge airtime.
  13. Calls, Data and SMS usage, where no bundled services are available, or to premium rated services, will also have the out-of-bundle rate applied and billed against either the monthly subscription airtime, or recharge airtime where applicable, unless otherwise stipulated. Please see the below table for billing reference.

Terms and conditions apply to all Contract, Top Up, uChoose and Prepaid price plans and deals. 
Visit vodacom.co.za for full terms and conditions or ask in store for a copy.