Deals are valid from 7 January 2020 – 6 February 2020, while stocks last. E&OE (Errors and Omissions Excluded). All prices shown include VAT, unless otherwise stated. Standard RICA rules and processes apply. Vodacom reserves the right to alter or withdraw the deals advertised without notice. Handset options are dependent on the deal selected. OBF (out-of-box-failure replacement) will apply as per existing OBF rules. Promotions or offers advertised in this booklet are subject to change at the discretion of Vodacom and subject to their own terms and conditions The Vodacom SIM may only be used for the purpose intended, use outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse. Data usage, bundles and price plans apply to standard consumer APNs unless otherwise stated. New or upgrading contract, Top Up and uChoose customers will be subject to credit vetting prior to approval. All post-paid deals are subject to signing a 24-month Vodacom Contract and a once-off SIM and Connection fee of R204, unless otherwise stated. International calling and roaming usage is excluded from all-inclusive benefits, unless otherwise stated. Downward migrations and cancellations may attract penalty fees. All monthly allocations included as part of your price plan cannot be transferred.
All SIM cards must be registered in terms of Regulation of Interception of Communications and Provision of Communication-Related Information Act, 2002 (Act 70 of 2002) (RICA) before activation. You are required to present the following documentation: (i) Your ID book or passport; (ii) proof of residence (not older than three months), e.g., municipal rates and taxes invoice, telephone or cellphone account or any other utility bill or retail account. If you live in an informal settlement, provide a letter from the local school, church or retail store where you currently receive your post.
Subject to RICA and in-store activation of a Prepaid Starter Pack. Dial *135 and select ‘Balances’ to check your balance. Dial *135 and select ‘Talking Points’ to exchange your Talking Points for great rewards. To earn Talking Points just recharge and you’ll earn one point for every R10 recharged. Talking points can be redeemed for Data, SMSs, MMS rewards (and selected devices, if you have accumulated sufficient points). Points are accumulated for 18 months. You need to exchange them during this time or they will expire. Your Talking Points are retained if you move from one Prepaid price plan to another. You will forfeit all accumulated points when converting to a Contract or Top Up price plan. The first SIM inserted in the device on activation of the device will qualify for the promotional benefit. The Lay-bye agreement is subject to the standard terms and conditions published by Vodacom from time to time and can be found at vodacom.co.za
Customers will be charged for the volume of Data sent and received, not the time spent connected, unless otherwise stipulated. Transfer speed is not guaranteed and is dependent on network availability and device capability. A compatible device is required to use the LTE, 3G and HSDPA services. Prepaid, Top Up and uChoose customers should ensure that the balance in their Airtime account is sufficient for any downloads or other activity. Customers will not be refunded if they attempt to download any items and they run out of funds during this download, causing the session to be terminated. Data Bundles: All Once-off Data bundles will have a validity up until 23:59 of the 30th day from and including the day of purchase. Monthly recurring Data bundles (unless otherwise specified) are available for use for up to 60 days, or until the end of the next calendar month. Once customers have used up their Data bundles, or they have expired, the out-of-bundle rate per MB will be applied respective of their price plan. See your applicable price plans terms and conditions for your out of bundle rate per MB. Data bundles only apply to national Data usage; no roaming Data usage will be deducted from available Data bundles. Night Owl Data: Night Owl Data bundles are available for use between midnight to 05h00. Prepaid and Hybrid can purchase Night Owl data bundles while customers on Post-paid who purchase recurring data bundles receive a Night Owl allocation as part of their bundle. Please also note that 24 month data contracts receive a monthly Night Owl bundle allocation in their contract.Data sharing SIMs (DSS): A once-off SIM and connection fee is charged for each Data-sharing SIM (DSS), as well as a monthly subscription fee for the service. Customers on Vodacom’s Red/Red+ Price Plans are not charged these fees for the first two Data-sharing SIMs while they remain on a Red/Red+ Plan. Data will be consumed using the LIFO (Last-In-First-Out) principle. The last bundle purchased or activated will be the first bundle consumed. All other available bundles will then be consumed in chronological order. Monthly recurring Data bundles on Contract uChoose or Top Up will be pro-rated (Data allocation and cost) in the month of purchase and the full allocation will only take place on the first of the next calendar month. Monthly recurring Data bundles on Prepaid will have the full allocation (Data and cost) applied on the day of purchase and recurring allocations will take place every 30 days from and including the date of purchase. Once-off bundles will have the full Data allocation and associated cost applied at the time of purchase. Wi-Fi bundles can only be used in an AlwaysOn or G-Connect Wi-Fi hotspot. Customers will need a Wi-Fi capable device as well as a Vodacom single sign-on username and password in order to connect. This can be obtained by registering on http://www.vodacom.co.za Wi-Fi bundles can also be used on certain Mango national flights; bundles must be purchased before boarding the plane
SMS/MMS is charged for in accordance with the customer’s prevailing price plan. SMS/MMS bundles are available for use for 30 days from date of purchase/allocation, and may be used only for sending SMS and MMS messages to any SA network. International destinations, roaming SMS/MMS services, premium services (SA and international) will be charged for according to the prevailing out-of-bundle rate for SMS/MMS on the customer’s current price plan. SMS messages consist of 160 characters each, any characters in excess will be seen as a new message and billed/deducted accordingly.
Smart Price Plan calls are billed per second and deducted from either available anytime minutes, or billed at the applicable out of bundle voice rate. Anytime Minutes are available for calls to any SA network, anytime. Anytime Minutes may not be used for calls to international numbers, premium rated IVR services, premium short codes, and calls while roaming, these will be charged at the applicable rates on the Price Plan unless otherwise specified by the premium rated content provider. SMSs included in the price plan may only be used for SMSs sent to SA networks, SMSs sent to international numbers or premium rated content service providers will be charged at rates applicable to the customers’ price plan, unless otherwise specified by the premium rated content provider. Data included as part of the price plan may only be used within the borders of SA and may not be used for data roaming. Out-of-bundle rates will be applied once customer has used the bundle (Minutes/SMSs/Data, where applicable), included in the price plan for any usage over and above the bundled amount. Anytime Minutes/SMSs/Data (MB) included in the price plan will be available for use for a maximum of one month after the month they were allocated.
RED price plans have calls billed per second. Unlimited and Anytime Minutes are available for calls to SA networks, anytime and may not be used for calls to international destinations, premium rated IVR services, and premium rated DICONs, roaming call services, short codes, video IVR, Travel Talk service, conference calling or VOIP calls. Anytime Minutes and Data, included in the RED Price Plans will be available for use for a maximum of one month after the month they were allocated. Unlimited SMSs may not be used for SMSs to international destinations, premium rated services, short codes or roaming SMSs. Out-of-bundle rates applicable to the Price Plan will be applied once customer has used the bundle (Minutes/ SMSs /Data, where applicable) included in the price plan. Additional Data Sharing SIMs added to RED price plans will be data Only SIMs and will not be GSM voice capable. The unlimited voice and SMSs offer on selected RED price plan(s) may not be used for commercial purposes and are subject to a Fair Usage Policy. Any use of this offer outside of what is considered reasonable for private, non-commercial use and in instances through mechanisms and means not intended for personal use or the anticipated purpose of the offer will be considered as abuse. Data included as part of the price plan may only be used within the borders of SA and may not be used for data roaming. Calls made to international numbers or premium rated numbers will be charged at the applicable rates on the Price Plan unless otherwise specified by the premium rated content provider. SMSs sent to international numbers or premium rated content service providers will be charged at rates applicable to the customers’ price plan, unless otherwise specified by the premium rated content provider.
uChoose Flexi, uChoose Smart and Smart Top Up+ plans have calls billed per second. Anytime Minutes are available for calls to any SA network, anytime. Anytime Minutes may not be used for calls to international numbers, premium rated IVR services, short codes, and calls while roaming. Calls made to international numbers or premium rated content providers will be charged at the applicable rates prevailing on the Price Plan unless otherwise specified by the premium rated content provider. SMSs included in the price plan may only be used for SMSs to SA networks, SMSs messages sent to international numbers or premium rated content providers will be charged at rates applicable to the customers’ price plan unless otherwise specified by the premium rated content provider. Out-of-bundle rates applicable to the price plan will be applied once customer has used the bundle (Minutes/SMSs/Data, where applicable) included in the price plan. Anytime Minutes/SMSs/Data included in a uChoose Smart price plan will be available for use for a maximum of one month after the month they were allocated. Monthly subscription Airtime allocated on the uChoose Flexi price plans cannot be used for the purchase of premium rated content, Monthly VAS services or Airtime Transfer. Monthly subscription airtime allocated as part of uChoose Flexi Plans will carry over up to a maximum of two months allocation. uChoose customers have access to certain Prepaid VAS offers and services, which Vodacom reserves the right to discontinue. Data included as part of the price plan may only be used within the borders of SA and may not be used for data roaming.
SIM Only plans have calls billed per second. Anytime Minutes are available for calls to any SA network, anytime. Anytime Minutes may not be used for calls to international numbers, premium rated IVR services, short codes, and calls while roaming. These will be charged at the applicable rates prevailing on the price plan. SMSs included in the price plan may only be used for SMSs to SA networks. Other SMSs will be charged at rates applicable to the customer’s price plan. Out-of-bundle rates applicable to the price plan will be applied once customer has used the bundle (Minutes/SMSs/Data, where applicable) included in the price plan. Customers will forfeit any Minutes, SMSs or Data not used in the month of allocation. All other Terms and Conditions respective of the price plan type i.e. uChoose Flexi, uChoose Smart Top Up+, Smart Top Up Data, Smart, Smart+, RED, RED More Data, RED+ or Mobile Broadband; are applicable to SIM only price plans.
Please note that additional insurance terms and condition apply to all Vodacom device deals containing insurance products. Visit www.vodacom.co.za/insurance for full insurance terms and conditions or contact 082 1952 should you have any insurance related queries. Some important points to note: *In order for your insurance policy to remain active your Vodacom Contract subscription must always be up to date. If the listed SIM card is not in the insured device at the time of damage, loss or theft, the device will NOT be covered and your claim will be declined. Vodacom Device Insurance is underwritten by Vodacom Insurance Company (RF) Limited and administered by Finrite Administrators (Pty) Ltd, an authorised financial
The Vodacom Cover for You and Your Family Product is only eligible for SA citizens between the ages of 18-60 years. This product is underwritten by Vodacom Life Assurance Company (RF) Limited and administered by Frank Financial Services (Pty) Ltd, an authorised financial services provider. Terms and conditions apply.
Vodacom Contract Cover is optional and the monthly premium is R6.99. It covers the balance of your Vodacom Contract Subscription in the event of your death. This benefit will be paid to Vodacom (Pty) Ltd in order to fulfil your estate’s contractual obligation to Vodacom (Pty) Ltd. To be eligible for cover under the policy you must be at least 18 years old and not older than 63 years of age. The cover will automatically end when you reach your 65th birthday or when the benefit is paid in the event of your death or on the date that your subscription contract ends with Vodacom (Pty) Ltd. Please note that when the cover under this policy ends it will not have a cash value. You can cancel the cover at any time by sending an SMS with the key words “CONCOVOFF” to 31050 or by calling 082 135. Visit vodacom.co.za for full terms and conditions. Vodacom Contract Cover is underwritten by Vodacom Insurance Company (RF) Limited.
All devices remain the property of Vodacom until full and final settlement has been received by Vodacom. Should you wish to cancel this agreement prior to final settlement, the amounts paid by you and received by Vodacom will be refunded upon submission of positive identification. Upon receipt of final settlement, you may collect the device(s) from the store and provide valid identity documents (ID card or passport only). Proof of residence is needed for RICA if you purchase a SIM card and it is activated. Visit vodacom.co.za for full terms and conditions.
DID YOU KNOW ALL CAT® PHONES COME WITH A 24 MONTH MANUFACTURER’S WARRANTY?
What does that 24 month warranty cover?
- Mechanical failure
- Accidental damage within the technical specifications of the Cat® phone model – this includes if a screen breaks!
Repair options for Cat phone customers
- Option 1: Return the device to the Vodacom store they purchased it from or the nearest Vodacom approved repair center.
- Option 2: Visit catphones.co.za to submit a repair request or call +27 214 276449 to arrange free pick up your device for repair. Proof of purchase will be required.
Our terms & conditions
Welcome to the Vodacom V App (the “App”), provided by Vodacom (Pty) Ltd (“We”).
We grant you a non-exclusive, non-transferable licence to download and use the App on one device that you own or control for personal non-commercial use only.
Vodafone Group Services Limited acts as the payment agent responsible for your transaction on the V by Vodafone app, and accepts payment from you on behalf of Vodacom (Pty) Ltd. All invoices will be issued by Vodafone Group Services Limited.
All customer care enquiries are the responsibility of Vodacom (Pty) Ltd who you can contact regarding your order using live chat or call back on v.vodafone.com/za/help-and-support or in the V by Vodafone app. Alternatively, you can call Vodacom on 082 135 from a Vodacom mobile or from any other landline or mobile (standard call charges apply).
The App can be used to activate and manage IOT tariffs in connection with certain Vodacom IOT devices and V SIM cards. You may also be able to subscribe to additional services related to your connected devices via the App. Charges may apply to such subscriptions but these will be made clear to you at the point of purchase. In addition to the cost of the subscriptions, there may be data charges for downloading and using the App in South Africa. If you access the App outside RSA, you may incur data charges at the standard data rates applicable to your mobile tariff for roaming.
You will need to check that the App is compatible with your device prior to downloading. In order to make full use of the App you will need to connect either a V SIM or connected device, these are sold separately. You may not copy, distribute, unzip, reverse engineer, decompile or otherwise disassemble the App or use any of its constituent elements in any way, save as permitted by applicable law.
Exclusion of warranties and limitation of liability
You will need to check that the App is compatible with your device prior to downloading. In order to make full use of the App you will need to connect either a V SIM or connected device, these are sold separately.
If you are a Vodacom customer the App will automatically identify your account details and link the App installed on your device to your Vodacom Account. If you are not currently a Vodacom mobile customer, you will be required to register certain details including your mobile phone number and your email address in order to use the App and any related services.
These Terms shall be governed and interpreted in accordance with South African law and you and we both consent to the non-exclusive jurisdiction of the South African courts.
Online: click here to contact us
From a Vodacom mobile: 135
Other mobile number: 082 135
Vodacom (Pty) Ltd, 082 Vodacom Boulevard, Midrand, 1685, South Africa
YOUR AGREEMENT WITH US – V-SIM
Your agreement is with Vodacom (Pty) Limited. It’s made up of these V-Sim Terms and the V by Vodacom Charges Guide which cover the connectivity charges provided by the V-Sim card, acceptable use and out of country use. We encourage you to take a look at these documents which make up your “Agreement” with us. See agreement policies and V by Vodacom Charging Guide for more information. This agreement doesn’t cover any connected device or app which will be subject to additional terms.
JOINING US AND CHARGES
The basics. When you purchase a V-Sim plan we’ll agree certain things with you including the price plan for your selected device and confirmation of how much the rolling subscription will cost you. This agreement may be downloaded from our V by Vodafone App onto your mobile device.
Requirements. To use V-Sim you require: (i) a compatible hardware device (sold separately); (ii) Vodacom mobile network coverage; (iii) a mobile phone with the V by Vodafone App installed and either (i) a mobile contract that supports additional charges (via charge to bill) and, if pre-pay, sufficient credit; or (ii) a valid credit or debit card (for non-Vodacom customers). Please note that some connected devices will require a third party app in order to complete the registration process and to see the data from the connected device.
Register. You will need to register the V-Sim, either via the V by Vodafone App or via the V-Sim registration process in the app for your connected device. At this point, (i) if you are a Vodacom mobile customer the V-Sim will be registered to your mobile telephone number (ii) if you aren’t a Vodacom mobile customer the V-Sim will be registered to your email address. You can then activate an applicable price plan for your device in order to use the connectivity. You can unregister a V-Sim from your device in the V by Vodafone App.
Charging and contract duration. The V-Sim is a 30-day rolling subscription which automatically renews every 30 days unless cancelled. Your V by Vodacom Charges Guide sets out current pricing information about the plans available. We will provide you with the right plan based on the device you want to connect. Your subscription charge will either be (i) added to your Vodacom mobile bill; or (ii) where available in respect of non-Vodacom mobile customers charged to your debit/credit card. The first payment will be taken as and when you activate the device (and on a 30-day basis thereafter)
Services provided. Your plan includes data at a level determined in accordance with the price plan for your selected device. For more information, please see “Charging” above. Voice services are only available as an ancillary service and in a restricted form in conjunction with specific smart devices. Your V-Sim must only be used for your selected device. Should you wish to move your V-Sim to another device please see “Changing Plans” below.
Limitations V-Sim will not work with mobile phones, tablets, laptops or MiFi devices. V-Sim supports out of country use in some destinations see “Out of Country Use”. There may be geographies that are not supported by the V-Sim. The V-Sim may not operate with a particular device.
Out of Country Use. Please see the V by Vodacom Charges Guide for inclusive out of country use details. Please check availability with your device provider before travelling.
Payment. You’ll need to pay for all charges within 7 days of the date of your mobile bill. Where VAT applies, it will be included in the charges.
DURING YOUR AGREEMENT WITH US
Using the services. You’re responsible for other people that use your equipment and services which are only for your personal non-commercial use. We own the V-Sim card which we can change at any time and you may only use equipment that is approved for use on our network. You must not use your equipment or the services for any purpose we believe is abusive, illegal, fraudulent, a nuisance or for criminal activities. You must not use gateway devices, applications, or SIM boxes to send automated messages or make automated calls. For more information on using our services and restrictions please review the “Acceptable Use” section of our V by Vodacom Charges Guide.
Usage limits. We retain the right to suspend or terminate your plan where your data use exceeds your selected plan expectations as reasonably set by us (for example if you state in the activation process that your device is a low data demand tracker but in fact the V-Sim is used in a high data demand device). Please see our V by Vodacom Charges Guide for full details
Changing plans. You are able to move the V-Sim to a new device charged at the same price (as detailed in the V by Vodacom Charges Guide) through the V by Vodafone App. If you move the V-Sim to a device of a different price plan type, you may receive a notification that the usage is higher than expected and be asked to change your plan. You can deactivate a plan and then, following the previously plans termination (which shall occur at the end of the 30-day anniversary of the date you subscribed which follows your termination), reactivate the same V-Sim on a different price plan. You will receive a notification if excessive usage is detected and failure to change your plan may result in our termination of your V-Sim.
Changes to your terms, services or charges. We may change the Agreement, our services, or charges at any time. We’ll tell you beforehand unless it relates to additional services/options you don’t use regularly.
Problems with our services. We’ll provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere. There are a number of reasons why you may find problems with the services and these include weather conditions, damage to our network, the number of people using the network and so on. Please contact us if you experience a service issue and we’ll attempt to fix it. We’ll not be responsible for any loss of service due to something outside our reasonable control.
Lost or stolen equipment. We recommend that you deactivate and cancel your subscription via the V by Vodafone App if your V-Sim is lost or stolen.
Leaving us or suspending the services
If you want to end the Agreement:
You can cancel or terminate your subscription via the V by Vodafone App. Simply click on the device title within the app and click on the plan and then click “deactivate”.
You can cancel your subscription during the first 30 days following the date you first registered for the subscription (“Cancellation Period”). We will reimburse your subscription payment: (i) in full, provided you have not activated your device; (ii) where you have activated your device during the Cancellation Period you will be reimbursed a pro-rata amount (where you activate your device this will be regarded as your request for the subscription to commence).
After the Cancellation Period if you do not wish your subscription to be renewed you can terminate your subscription at any time (“Termination”). The Termination will take effect from the next 30-day anniversary of the date you subscribed except where you terminate less than 48 hours before your next 30-day anniversary date in which case the termination will take effect from the following 30-day anniversary.
Once terminated, you will continue to be able to use your device until the end of the current Subscription Period, after which your Subscription will end.
Effect of Termination: If you terminate your subscription you will not be entitled to any subscription refund.
If we want to suspend our services or end the Agreement. We may suspend our services or end the Agreement if,
(i) you don’t pay any charges on time;
(ii) you don’t keep to this Agreement;
(iii) we believe your device or the services are being used in a way that we do not permit or in a way that may damage or affect the operation of our network or;
(iv) you become bankrupt or make an arrangement with creditors. Where we end the Agreement in this way termination fees will apply. We may need to suspend our services if asked to do so by regulators or if required by law.
We may end the Agreement if we are permanently unable to provide our services to you.
WHAT WE DO WITH YOUR INFORMATION AND CONTACTING US
Sharing your data with third party agencies. The personal information we collect from you may be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. For further details explaining how the information held by fraud prevention agencies may be used, please ask an advisor or visit www.vodacom.co.za
Contacting us and complaints. We’ll send you notices by text or email. If you need to speak to us or have a complaint, please contact us on:
Customer care: Dial 135 from your Vodacom handset or 082 135 from your mobile phone.
Liability. We will not be legally responsible to you for any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into the Agreement with you, for example, loss of income, business, profit, savings and missed opportunities claims. We will not be legally responsible to you if we cannot provide the services because of something outside our reasonable control. The V-Sim can be used in a number of third party devices and in respect of other third party services. Vodacom is responsible for the V-Sim but not the services that you access to use third party connected devices, such as third party apps. We do not accept any liability for the use of such services nor make any guarantees as to availability of the service or the performance of third party hardware or services in conjunction with our network.
Transferring the Agreement. We may transfer this Agreement to anyone at any time provided doing so does not adversely impact your rights under the Agreement. You’ll need to get our permission before transferring the Agreement and the person you are transferring to will need to pass our credit check.
General. All our services which are offered as “unlimited” (or similar) must only be used for your personal and non-commercial use.
ANNEX – TERMS FOR SPECIFIC PRODUCTS
These additional terms apply when you purchase a connected product that is sold with a V-Sim (either embedded, or supplied with the product) these products are known as “Powered By” products. The services that you access to use Powered By products are provided by separate service providers. These services may have their own legal terms, privacy policies and eligibility requirements. For further information see our Terms & Conditions and Help & Support sections at www.vodacom.com
Registration. You will need to download and register for the mobile app of the third party service provider. Details of how to do this will be included with your device.