V by Vodacom Terms & Conditions

Welcome to the Vodacom V App (the “App”), provided by Vodacom (Pty) Ltd (“We”).

Licence

We grant you a non-exclusive, non-transferable licence to download and use the App on one device that you own or control for personal non-commercial use only.

Charges

Vodafone Group Services Limited acts as the payment agent responsible for your transaction on the V by Vodafone app, and accepts payment from you on behalf of Vodacom (Pty) Ltd. All invoices will be issued by Vodafone Group Services Limited.

All customer care enquiries are the responsibility of Vodacom (Pty) Ltd who you can contact regarding your order using live chat or call back on v.vodafone.com/za/help-and-support or in the V by Vodafone app. Alternatively, you can call Vodacom on 082 135 from a Vodacom mobile or from any other landline or mobile (standard call charges apply).

The App can be used to activate and manage IOT tariffs in connection with certain Vodacom IOT devices and V SIM cards. You may also be able to subscribe to additional services related to your connected devices via the App. Charges may apply to such subscriptions but these will be made clear to you at the point of purchase. In addition to the cost of the subscriptions, there may be data charges for downloading and using the App in South Africa. If you access the App outside RSA, you may incur data charges at the standard data rates applicable to your mobile tariff for roaming.

Your responsibilities

You will need to check that the App is compatible with your device prior to downloading. In order to make full use of the App you will need to connect either a V SIM or connected device, these are sold separately. You may not copy, distribute, unzip, reverse engineer, decompile or otherwise disassemble the App or use any of its constituent elements in any way, save as permitted by applicable law.

Exclusion of warranties and limitation of liability

You will need to check that the App is compatible with your device prior to downloading. In order to make full use of the App you will need to connect either a V SIM or connected device, these are sold separately.

Registration

If you are a Vodacom customer the App will automatically identify your account details and link the App installed on your device to your Vodacom Account. If you are not currently a Vodacom mobile customer, you will be required to register certain details including your mobile phone number and your email address in order to use the App and any related services.

Your Information

We will collect information to provide you with the Services via the V-App. We will collect, use, store or share your information in accordance with our V-App supplement and the Vodacom privacy policy.

General

These Terms shall be governed and interpreted in accordance with South African law and you and we both consent to the non-exclusive jurisdiction of the South African courts.

Contact us

  • Online: click here to contact us
  • From a Vodacom mobile: 135
  • Other mobile number: 082 135
  • Vodacom (Pty) Ltd, 082 Vodacom Boulevard, Midrand, 1685, South Africa